Delete your ShopCity account

What happens next

1. Confirm ownership of your account. If you are signed out, we send a verification link to your account email.
2. Our team responds within 7 days and normally completes deletion within 30 days. We will explain any delay, pending order, refund, balance or dispute that needs attention.
3. We confirm completion by email, including any records retained, the reason and their retention review/deletion date.

Data covered by your request

Account and role profiles, contact and location details, uploaded photos, listings and search requests, message content, saved searches, preferences, cart data, notification tokens and mailing contacts are reviewed for deletion or anonymisation.

Limited order, payment, settlement, refund, dispute and fraud-prevention records may need to remain for accounting, legal obligations or unresolved disputes. We will explain the specific records and retention period that apply to your account; these are not retained for marketing.

Backup copies and service-provider copies are included in the deletion review. We will identify any remaining retention period rather than promise immediate removal from every backup.

We also keep a minimal record of the deletion request and how it was handled for privacy compliance. Please do not include passwords or sensitive documents in the request.

Need help or want to cancel?

Email sales@shopcity.app with the subject “ShopCity account deletion”. This route is also available if you cannot sign in or access your old email. We will verify ownership before acting. Never send your password or payment PIN.

You can ask to cancel before deletion is carried out. Completed deletion cannot be undone. Read our privacy policy.